Job Description
Roles and Responsibilities
Position Summary:
This role will include the functions like Dealing Service, Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity. The role needs to work in rotational shifts starting at 3:30 AM for APAC and from 11.30 AM for EMEA.
Key Accountabilities and Main Responsibilities
- Accurately process, record, review, and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Performing Settlement and Reconciliation for the activity on the account.
- Adhere to procedural, regulatory & industry requirements
- Learn, Maintain and update relevant systems and data bases, participating in pre and post system testing for enhancements as required
- Responding to correspondence to process and deadline
- Maintain relevant systems/data bases
- Help with preparation of correspondence, presentations, reporting as per business requirements.
- Understanding compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant, to minimise risk and escalate non-adherence as per the escalation matrix.
- Identify opportunities for process improvements that positively impact efficiencies and customer experience
- Support and assist other team members as and when required
- Take meeting minutes
- Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
- Ensure that your individual targets and objectives are achieved
- Provide superior service, ensuring service and quality standards are met and to minimise re-work
- Participate as a positive member of the team and maintain good working relationships with colleagues, including cooperating with others to achieve the team’s goals, providing support and assisting other teams across the business as required
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Experience & Personal Attributes
- 0-2 years’ experience in Financial / Capital Markets, preferably in Transfer Agency operations with Basic Knowledge of Capital Markets / Financial Market product.
- A Bachelors or master’s degree in business Or Finance or Banking related discipline from a reputed College/University.
- Working knowledge of Microsoft Office programs (Outlook, Word, Excel, PP)
- Good communication skills – both written and oral
- Excellent attention to detail – “right first time”
- Good time management skills and the ability to work with support / guidance
- Demonstrates awareness of good customer service
- Ability to work as a team and under supervision. Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
- Takes ownership of role, responsibilities and impact on the wider team
- Demonstrates willingness for self-improvement and professional development
- Ability to work to tight deadlines and follow process where necessary
- Ability to maintain a high degree of accuracy and attention to detail
- Numerate and literate