Job Description
Roles and Responsibilities
Responsible for P&L, Team Management, Hiring good candidates, On-boarding, New Customer Acquisition, Order Fulfillment, Logistics and handling customer grievances and escalations ensuring complete customer satisfaction. My role involved:
1.P&L: Independently grow the business of the city by pitching Porter?s offerings to both the supply-side and clients continuously optimize processes to make the city profitable.
2. Hiring: Responsible for hiring good FOS as well as Team leaders to keep and make city performance as much as better.
3. Strategy and planning: Working with the top management in developing Supply as well as Demand strategy, identifying local issues and devising tactics for effectively scaling theoperations. Playing an intermediate between the central strategy team and the supplier, planning capacity to cater to the exact requirements of the customer
4.Customer Relationship Management: Take ownership and execute all client needs to ensure client satisfaction - Maintain a long-lasting relationship with the client.
5.People Management: Groom and develop subordinates to create a high-performing team and cater to the team?s growth aspirations. 6. Competitor Awareness: Awareness of the competition always, to constantly be a step ahead as well.
7. Innovations: Identify new requirements to be converted into products depending on the client feedback. Identify strategies to grow and retain the supply base to make organization the best platform for the supply partners.
8. Data Workings: Responsible for preparing data and reports like Payout discrepancy, individual wise performance data, city-level reports with the help of PG Admin, Metabase and MS Excel.
9. Meetings: Responsible for preparing city reports on weekly as well monthly basis and present it in the city meeting on every weekly basis and monthly basis.
10. Responsible zone and cluster mapping which helps the city to growing and generate more business.
11. Responsible for organized and prioritized work to complete assignments in a timely, efficient manner as well as worked well independently and on a team to solve problems.
Involved in projects:
1. City Launch project: ? Single handedly launched Kolkata city successfully with first day highest orders along with the first day highest fulfilment percentage comparatively other cities. ? Have done hiring of the good FOS along with the Team leaders to start the prelaunch activity successfully. ? Prelaunch have done many field activities to understand the requirement as well as the pricing in terms of supply side as well as demand side. ? Post completing the activities have worked on price and have set a pricing which is comparatively better than the other source and very much convenient to the customer as well as for the partners. ? Have done zone and cluster mapping to launch the service in the Kolkata city. 2. Johnson & Johnson project ? This is the project of delivering some samples to the doctors in the lockdown. ? Have done some activity and take out some good partner and assign them the J&J orders. ? Have done 2 days trial to know what are the challenges coming out in this project ? Had meeting and with the JNJ team and come up with the some good points of solution to started J&J project.