Assistant Manager CRM job in Bengaluru/ Bangalore by DTDC Express Limited for 4 - 5 Years Experience

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Roles and Responsibilities

Maintain relationship with the customers to retain and provided support to grow business and revenue.
Anticipate customer's needs proactively and interact with various cross functional teams to Timely resolution to customers issues and escalations.
Manage 10+ customers with monthly business of 30 Lacs and coordinate additional 40+ SME customers with the team.
Coach team of 5+ people in escalation and complex service delivery issues from client.
Direct Customers shipment tracking, pickup, delivery, Freight movement and handling services.
Monitor 100+ shipment movement everyday including the shipment in customs and advise on requirements related to Generate, misrouted shipments; and shipments received in damaged condition among Others,
Co-ordinated with 10 customers for timely pick up generation of delivered and undelivered pickups, project logistics & ODC Movement.
Respond to all customer complaints or queries in a efficient manner
Capture pick up requests and forward them to operations collection & dispatch team.
Pull and circulate delivered and undelivered shipments on daily basis.
Generate daily & Monthly MIS Reports for assigned projects.
Provide training to 10+ members specific to company policy, handling clients and telephone assistance,

Desired Candidate Profile

Job Type: Full Time
Industry: Logistics/Freight Forward/Distribution/Courier
Function : BPO/ITES/Tele caller/Customer Care
Key Skills: Reverse Logistics Client Relationship Management Freight Management Revenue Generation Salesforce CRM Client Satisfaction Warehouse Operations Customer Relationship Supply Chain Management Logistics Management Service Operations Team Operations Logistics

DTDC Express Limited
DTDC Express Limited is India's leading express parcel service provider. DTDC is the pioneer of the franchising concept in the industry and operates one of the largest parcel delivery network in India. Through its strategic partnership with Europe's DPD group which is backed by Le Groups La Poste - the French Postal organization, DTDC's global network and reach offers end-to- end solutions for parcels with diversified offerings such as Express Domestic & International, Supply Chain Solutions, 3PL, Warehousing, E-commerce, E-Fulfilment and Cross-Border Solutions. DTDC's expansive footprint spans across USA, UK, Canada, UAE, Australia, China, Singapore and major Asian countries, through its own operations, joint ventures and business associates.