Government & Institutional Business (GIB) – Solution Sales – primarily responsible for driving CASA value/float growth in the GIB segment by working in close coordination with GIB Channel Team in the assigned state.
To drive key actionable such as Digital Acquisition Integration Activation Driving Online Volume Attrition management He/she is will have to achieve this objective by offering Digital Payment & Collection Solutions such as white-label mobile applications like myApps, payments/collection products: Smart Hub, PG, POS, QR, UPI, Net Banking, ACH, eCMS & Enet. Solution Sales AH will act as Lead Converter (LC) for digital products and solutions for leads/opportunities generated by GIB Channel AH. Solution Sales AH will be a domain expert on various Digital products & Solutions for GIB Business.
New Relationship GIB – SS –
AH, will have to provide necessary digital solutions assistance & expertise to GIB Channel for acquiring NTB CASA relationships in the GIB segment by the GIB Channel AH. To achieve the said objective, the GIB – SS – AH provides various digital solutions such as white-label mobile applications like myApps, payments/collection products: Smart Hub, PG, POS, QR, UPI, Net Banking, ACH, eCMS & Enet. SS AH will assist GIB Channel AH in providing digital solutions for acquiring state-level account/scheme accounts He/she will have to work very closely with the GIB channel to identify opportunities from the focus segments such as Education Institution, Trusts, Healthcare, Housing Societies, and Clubs & Govt Bodies. He/she will have to drive & achieve channel core objectives such as targets on ARN, TID, Integration, Activation, and Volume & Float.
Portfolio and Relationship Management
GIB – SS - Area Head will work along with the GIB Channel – AH’s on the existing portfolio clientele of the GIB segment and engaging those customers for enhanced relationship value by upselling of digital products to increase the wallet share, product holding as well as to ring-fence and to ensure retention of such relationships and to keep the competition at bay. The AH’s are expected to follow the below-structured approach in achieving the objectives: i. Understanding their business requirement, and identify the pain areas which require standard/custom made solutions ii. Need to translate requirement in the scoping document & share with Central Solution Team (CST) iii. Preparing & providing the draft solution proposal in coordination with the central solutions team iv. Making / Facilitating Initial Solution presentation to the customer v. Facilitate the transition from pre-sales to implementation vi. To facilitate GIB channel on arriving at C/I for the acquisition
SS – AH needs to actively engage and work in close coordination with GIB Channel – AH to have an impact on the new/prospective & existing clientele in the GIB segment by offering digital payment and collection solutions to achieve the core objective of incremental CASA float & volumes. Solution Sales Area Head together with GIB Channel AH & RBB RM, need to work on marketing drives & visit Institutes as per pre-published calendar for specific segments for eg: Education during fee collection, PTMs, Annual Festivals, Clubs various Important Events during the year and deploy marketing materials and activate Institutes mapped to him. Ensure active monitoring & effective resolution of customer complaints as per the defined TAT and also ensure complaint/escalations are minimum