Job Description

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

Were moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the worlds largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

Key Responsibilities:

• Work with stakeholders across GBT to understand complex business needs, data requirements and then translate requirements into effective reporting, visualization and actionable insights
• Compile various data sources with large amounts of data and have the ability to link data together to create reports/solutions
• Run reports, correct file errors, normalize data, create scenario-based models etc. in an accurate and timely fashion
• Present complex information and data in an uncomplicated, easy-to-understand way - "break it down" to suit the audience
• Effectively support multi-work stream engagements, prioritize client requests and work objectives leveraging appropriate project management methodologies and tools such as project plans and issue logs
• Effectively manage issues and risks that arise during the lifecycle of the project/engagement

Desired Candidate Profile & Qualifications:

• Need go-getters who are energetic, curious and creative
• Should have understanding of call center reporting and experience in SQL
• 4+ years of work experience required in WFM Reporting & Analytics
• Bachelor’s degree where course work could include (either): statistics, travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with Masters preferred
• Proficiency in MS Office Suite, specifically Excel and Access
• Proficiency in VBA & SQL
• Knowledge of Tableau & Alteryx will be a plus
• Should have good analytical and project management skills with innovative mindset and ability to think conceptually
• Strong interpersonal skills, listening ability and written presentation skills
• Highly client-focused with the ability to demonstrate attention to detail and focus on quality
• Ability to deal with ambiguity and present/discuss work results in a compelling manner
• Team player, Flexibility/ability to adapt in a dynamic environment.
• Excellent time management skills required – including ability to set priorities and work in a fast paced, multi-project environment
• Should be flexible to work on Global time zone.

American Express GBT is committed to equal employment. All qualified candidates will receive consideration for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, , family or parental status, gender identity, former military, persons with disabilities or any other characteristic protected by government laws and regulations.

As a valued American Express GBT candidate, please take a moment to join us on LinkedIn and provide a review on Glassdoor.