Job Description

Greetings from Amazon!!!

Hurry up and apply from the comfort of your home as we have limited opportunities.

Excellent Opportunity to start your career with Amazon for Work from Home profiles. Kindly apply as we have limited opportunities.

We are inviting you to explore the Digital & Device Alexa Support Associate opportunity with Amazon. If you are flexible to work in night shifts, possess good computer knowledge and have excellent communication skills with the zeal to excel! We are looking for YOU!

IF INTERESTED, APPLY TO THE VACANCY AND WE WILL SEND YOU THE ONLINE TEST LINK.

The ones who register themselves would receive the link for the Assessment on first come first served basis. Post registration kindly continue with the same mobile number. and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.

Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.

To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs.

Important/ Mandatory Note -:

• Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
  Night Shift is mandatory as the team works 24x7.
• To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
• Test is not compatible on mobile phone. Test is not compatible on mobile phone.
• Post receiving the link the assessment has to be completed within 24 hrs.
• It is mandatory to have excellent English communication skill to be eligible for this voice role.

Skill &Salary Details -

Job type Work from Home Contract/ Permanent

Salary- 2.58lacs to 3lacs LPA

• Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA
• Night Shift Allowance INR 150/Night
• Overtime Allowance as per company policy
• Internet Reimbursement Up to INR 1,250 Per month
• Desktop Provided by Amazon for Work
• Five days working
• Rotational Shifts
• Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme

Eligibility Criteria: Candidate must be a resident of Kolkata, Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) with excellent English communication skill.

Knowledge & Skills Required

An Amazon Digital & Device Alexa Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Are you curious about new platforms and technologies and have a desire to deliver world-class customer service? Are you excited by the idea of owning a problem and innovating on behalf of customers? Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years?

Amazon introduced the first Kindle in 2007 at that time, it offered 90,000 eBooks and sold out 5.5 hours after the announcement. Since then, we have expanded to become the best-selling e-reader family in the world. We have gone beyond Kindle with our powerhouse Fire tablets, built for work and play with our Fire operating system. For streaming media lovers, we have created Amazon Fire TV, Fire TV Stick, and Fire TV Edition with voice search. Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, and apps. In 2014, we introduced Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice. Alexa is now integrated with over 20,000 third party devices from 3,500 brands. Alexa has 50,000 skills and developers in 180 countries. Want to know more, join our team!

Knowledge & Skills Required

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude:

• Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
• Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
• Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
• Basic awareness about Amazons Devices and Digital Services (Subscriptions)
• Awareness of latest trends and developments in the technology industry
• Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service