Job Description

Eligibility Criteria

Candidate must be a resident of West Bengal/Assam

Minimum qualification should be 10 + 2

excellent English communication skill

Comfortable working in Night Shifts.

***Please read the complete job description***

Greetings from Amazon!!!

Excellent Opportunity to start your career with Amazon CS for Work from Home customer service profiles. Kindly apply as we have limited opportunities.

Post registration kindly continue with the same mobile number and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.

Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.

To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs. Please note that the assessment is recorded so doing it solely is advised.

Important/ Mandatory Note -:

• Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
• Night Shift is mandatory as the team works 24x7.
• To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
• Mention your source as online Job Board>naukri.com
• Test is not compatible on mobile phone.
• Post receiving the link the assessment has to be completed within 24 hrs.
• It is mandatory to have excellent English communication skill to be eligible for this voice role.

Skill &Salary Details

Compensation Fixed Range: 214000 TO 257400 L.P.A.

Additional Benefits Offered Excluding the package:

• Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA
• Internet Allowance - INR 1250/month i.e. INR 15000/- PA
• Health insurance benefits up to 5.0 Lacs
• Night Shift Allowance - INR 150/shift
• Overtime Allowance as per business requirement

Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Desired skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Excellent comprehension skills - ability to clearly understand and address customer issues appropriately

Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Excellent Communication and typing skills

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure 'Work-like' environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

About Amazon.com

"Many of the problems we face have no textbook solution, and so we-happily-invent new ones." - Jeff Bezos

Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 Company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

Company Profile

Amazon Development Centre (India) Pvt. Ltd.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.