Job Description
Roles and Responsibilities
Attend only critical and important breakdown, Installation calls with Service Engineers.
Visit key clients/customers for service feedback and performance of machine.
Oversee entire service operations comprising AMC/CMC/Spares business including service revenue generation for the Zone.
Ensure the proper working of service dealers under the Zone.
Ensure the achievement of the service targets by the branches under the Zone.
Maintain an adequate manpower in all the branches under the zone and identify service dealers if required.
Responsible for Demo of equipment as per requirement from sales team.
Service review of the branches under the Zone.
Visit branches at least once each month and conduct 6-7 days working at the branch.
Identify the training needs of service engineers and inform the head office.
Desired Candidate Profile
Core competency of providing high level of Customer Satisfaction in Service support in technologies on DR & CR Systems, Radiology, X-ray, Computerized Radiography (CR) and Direct Radiography (DR)