Job Description

We are hiring a candidate for the post of Customer Support Executive (CSE) / Customer Relation Executive (CRE) in E-Commerce Company for the Kolkata location.

Job Location: Kolkata (Near Deshopriya Park)

CTC: INR up to 01.80 LPA

Exp: Min 01-03 yrs as CCE / Associate (E-Commerce industry’s experience will be preferred)

Report to Manager-Customer Support / Floor

SHIFT TIMING

• Morning Shift:  07:00 AM to 3:30 PM
• Evening Shift: 02:00 PM to 10:30 PM
• Night Shift: 10:15 PM to next Day 07:30 AM

COMPANY PROFILE:  

The company is one of the fastest-growing e-commerce companies that connect the rest of the world to India on special occasions and festivals. It owns an e-commerce gift concierge. This virtual gift souk provides gifting solutions for every relation on every occasion. It has achieved an extremely supportive and enthusiastic base of international patrons whose count exceeds 300,000.

This company provides its services in over 1500 locations across the length and breadth of India. It plans to extend the services and cover every pin code in the country in the immediate future. The company strongly believes in contributing to the overall growth of humanity and tries to do its part by touching the lives of both its customers as well as its employees.

NEED SKILLS: 

• Candidate should be graduate in any stream / 10+2 passed candidate may apply
• Candidate must have minimum 01-03 as CCE / Customer Care Associate in any industry (E-Commerce industry’s experience will be preferred)
• The candidate should have a pleasant personality
• Candidate must have excellent communication skills & client handling ability.

CANDIDATES WITH THE FOLLOWING ARE PREFERABLE:

• Experience in Customer handling in any industry (E-Commerce / IT industry’s experience will be preferred)
• Good communication skills in English (Mandatory)
• Ready to take the challenge of new assignment as decided by management
• Candidate to be ready for work on rotational shift (Shift will be changed every 15 days)

ROLE & RESPONSIBILITIES:

• Customer handling
• Solve the queries of customer related to their product
• Coordinating with other departments

Regards,
Aims Global Consultants 
Kolkata 700029 

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