Job Description

Skill required: Application Hosting Operations - Automation in Application Maintenance

Designation: Associate Manager

Job Location: Noida

Qualifications: Any Graduation/BE

Years of Experience: 10-14 years

What would you do?

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.

The Application Hosting Operations team enables customer success by offering managing hosting services (Infrastructure & Platform), dynamic data centers, expansion of existing services, product support, supplier management, and application operations. Infrastructure Services (IS) - AHO continuously works to extend TFO hosting and services portfolios with high value services, such as virtual machine, database, web, and desktop hosting with on demand virtualized servers and networking services. AHO s ability to differentiate and scale client requirements into multiple solution options propels client success and productivity into the future.

The team leverages the Automation in Application Maintenance methodology to drive automation implementation in AM projects including implementation of automation for reducing ticket-based effort and non-ticket based effort, designing, assembling and implementing an automation solution involving a combination of AI, RPA, custom bots for automated ticket resolution, assisted ticket resolution, ticket analytics, automated monitoring, preventive monitoring, predictive monitoring, self-healing, and automated service management and reporting.

What are we looking for?

We are looking for individuals who have the following skillset:

• Automation in Application Maintenance
• Ability to establish strong client relationship
• Ability to work well in a team
• Ability to manage multiple stakeholders

It would be a value add if you are proficient in:

• Data Maintenance
• Incident Management

Roles and Responsibilities

• In this role, you need to analyze and solve moderately complex problems
• You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
• The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
• You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
• You will need to monitor & drive team performance, including throughput and quality as per defined metrics
• Your primary upward interaction is with a direct supervisor or team leads
• You will generally interact with peers and/or management levels with clients or internal stakeholders
• You will be provided with minimal guidance when determining methods and procedures on new assignments
• Decisions that you make often impact the team in which they reside and occasionally impact other teams
• You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.